Complaints & Art of Listening

SESSSION TITLE: Complaints & Art of Listening

Mumbai Hub is organizing the next learning event on 19th July. 

Morning session:Dr.Pradeep Salgaonkar

Title: "Decoding Complaints: From Resistance to Resolution"

Objective:

Attend this session to discover the nature and the roots of complaints in group settings, and explore some constructive ways to respond to, and manage complaints effectively for quality outcomes. 

Post Lunch: Sanjeev Suryakumar

Title - “Where do i listen from”

Discover the nuances of where we listen from and build awareness of your natural listening style as a facilitator. Explore practical strategies to adapt your listening approach, enhancing connection and engagement with your participants.

Desired Outcomes:

- Uncover the subtle influences shaping your listening

- ⁠Identify and reflect on your default listening habits

- ⁠Develop flexibility to tune in more effectively to your audience