Webinar on Using search analytics for improving content

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In response to the rapid adoption of Generative AI technologies like ChatGPT and Gemini, customers now expect quick and accurate answers to their questions. Traditional knowledge bases often rely on lexical search based on “keywords,” but this is increasingly being replaced by more advanced ChatGPT-like search tools. This shift in technology gaps and customer behavior allows us to capture the intent behind user queries through prompts.

This webinar by Selvaraaju Murugesan will introduce techniques for utilizing analytics from prompts and combining them with keyword-based searches to improve your knowledge base.

Key takeaways

•  Understand the characteristics of traditional lexical-based search.
•  Learn about ChatGPT-like search based on prompts.
•  Discover various analytics techniques for analyzing prompts.
• Use the insights gained from data analytics to enhance your knowledge base content.