Technical writers are skilled wordsmiths who typically develop product documentation, how-to guides, user manuals and other content that distills technical information with ease and clarity. It is very important to collect data on the performance of product documentation and customer feedback such that content quality can be improvised continuously. The data collection of various aspects of documentation is indispensable to listening and responding to customer feedback quickly.
This aligns with many companies’ mantras on “customer obsession” and “business agility”. In this webinar, we will cover the role of data analytics in the documentation lifecycle. Topics on data collection framework, processes and important metrics for technical writers will also be discussed. Tips on empowering technical writers’ teams to quantify their effort will also be included.
Take aways
Understand the role of data in documentation process
Interpreting key performance metrics for documentation
Strategic measures for documentation team
Quantify business value proposition of your documentation
About the Speaker
Gideon Behrensmeyer
Head – Product Knowledge & Training
SafeBreach