Swoop Airlines Cancellation and Refund Policy

Swoop Airlines' cancellation policy does not allow any cancellations outside of the 24-hour grace period, provided you book your flight more than 7 days before departure. All Swoop tickets are non-refundable and non-transferable.

The main highlights of the Swoop Airlines cancellation policy are:

All Swoop tickets are non-refundable outside of the 24-hour grace period.

All tickets are non-transferable.

Tickets purchased more than 7 days before departure may be canceled within 24 hours of purchase, with refunds made to the original payment method.

If you fail to show up for your flight:

No refunds or flight credits will be given to you.

The fare you paid will be forfeited.

You will not be charged a no-show fee.

If you were unable to cancel your flight within the 24-hour grace period, the best option is to change your flight at least 3 days before departure by paying a flight change fee. Alternatively, you must purchase ModiFly at the time of booking to make a free one-time change on the same route and fare type under certain conditions.

When is Swoop Airlines flight cancellation free?

Any Swoop Airlines flight cancellation made within the 24-hour grace period is free. According to Swoop Airlines' 24-hour cancellation policy, flight cancellations made within 24 hours of booking for flights more than 7 days later are fully refundable to the original payment method. This includes a refund of the CAD 15 contact center fee if you booked your ticket through a contact center.

Swoop Airlines' cancellation policy does not allow flight cancellations outside of the 24-hour grace period described above.

Swoop Airlines Canceled Flight Policy

If your Swoop flight is canceled or disrupted, you have the option of:

Take the next available flight on Swoop Airlines

Take the next available flight on WestJet

Cancel and refund your ticket

(to your original payment method)