Professional Scrum Facilitation Certification (PSFS) Training

Professional Scrum Facilitation Skills (PSFS) is a one-day, highly interactive Scrum.org class for Scrum Masters and Scrum Team members who want their events to produce real decisions instead of long conversations. You learn facilitation by doing it, in a room where every exercise is itself a technique you can take back to your team.

Most Scrum events do not fail because the team misunderstands the framework. They fail because nobody is holding the container. The Sprint Planning drifts, the loudest voice wins the refinement, the Retrospective turns defensive, and everyone leaves assuming a different decision was made. This class gives you the principles, the techniques and the judgment to change that.

What You Will Learn

By the end of the class you will be able to:

Define facilitation properly — what it is, what it is not, and what mindset it asks of you.

Apply the facilitation principles — participatory, purposeful, healthy, transparent and process-driven — to each Scrum event and to the interactions between them.

Read the signals that tell you a conversation needs a facilitator to step in, and decide when stepping back serves the team better.

Move a group from diverging to converging, including how to recognise and survive the messy middle where most groups give up and default to a familiar answer.

Make the decision rule explicit so the team knows how a decision will be made before it starts arguing, and knows when it has been made.

Handle the hard situations — a Sprint Planning going off the rails, a Retrospective turning personal, a Developer who has stopped attending the Daily Scrum, a stakeholder publicly dismissing the team's work.

Build a personal improvement plan using a facilitation canvas, so you leave with a first move rather than a stack of notes.

Course Agenda

Introduction: Creating a safe and transparent space, and establishing how this group will work together.

Facilitation Principles and Scrum: The five principles, the purpose of each Scrum event, and how the Scrum Values shape the way you facilitate.

Applying Facilitation Skills and Techniques: The twelve facilitator skills, group dynamics, divergent and convergent thinking, and decision rules.

Improving Facilitation Skills: Assessing where you are today and building your facilitation improvement action plan.

Closing: Reflection, feedback and next steps on your Scrum Master learning journey.

Throughout the day you get optional opportunities to facilitate the class yourself. Volunteering is always your choice, and passing is always allowed.