Economic Times CX Plus Summit

Sep 15 '21 | 10:00 AM (IST)

Event Information

Everyone remembers a great servicing experience at a bar, lounge, online shopping, grievance redressal forum, retail chain, and others. Why, simply because the teams made the consumer glide through the overall journey. A customer can get the same product at countless outlets (offline/online) but he makes repeat visits at a particular outlet only for the seamless customer experience he/she gets. In today’s day and age, a delightful and satisfactory consumer experience (offline/online) is the key to customer retention and building brand loyalty. A report from Horizontal CX Strategy further mentions that $1 billion companies will earn an additional $700 million within three years of investing in customer experience.

The importance of customer experience has grown more than ever in the time of pandemic as people are making every purchase online and are still seeking for the same experiences if not better. Let us now hear from the industry stalwarts and CX practitioners on what tools they use and learnings they implement to provide a seamless omnichannel customer experience.To register, click here.