A chatbot is an artificial intelligence (AI) program that can simulate a natural language conversation (or chat) with a user through messaging systems, blogs, mobile phones, or by telephone.
Why do chatbots matter?
A chatbot is often described as being one of the most advanced and promising forms of human-machine interaction. However, from a technical point of view, a chatbot only reflects the natural evolution of a query Answering Natural Language Processing (NLP) Leveraging program. Formulating responses to questions in natural language is one of the most common examples of natural language processing that has been implemented in various companies.