Workshop on Conflict Management

About The Workshop

Conflict is an inevitable part of our lives but how we view it and how we deal with it can turn it from being an unpleasant experience into one where we learn and grow. It is the result of people having different needs, opinions, expectations and often completely different perspectives.

Learning how to manage and resolve conflict is a key skill for anyone who works in a team, communicates directly with costumers or has a supervisory or managerial role. Resolving interpersonal conflict can be very empowering and should be a part of everyone’s professional development goals.

Infidea's half-day workshop on conflict management will introduce you to tools and techniques that will assist you to effectively deal with conflict situations.

What will the Workshop cover?

• Recognising and understanding conflict  - Why it happens
• Understanding the five main approaches to conflict resolution
• Dealing with Emotions for enhanced Communication
• Critical Thinking & Joint Problem Solving
• Creating a future focus.

Who Should Attend?

This workshop is suitable for new managers or any professional wanting to develop their effectiveness in dealing with conflict.

Facilitator Info

G Jai Shankar

An alumni of Indian Institute of Management – Kolkata, G Jai Shankar comes with an overall experience of 32 years in Behavioral Training, Profit Centre Operations and Sales & Distribution Management. Jai Shankar has imparted training programs across various industries including FMCG, IT, Educational Services and Engineering Organizations across India. He has trained Client employees on Presentation Skills, Business Communication, Team Building, Negotiation Skills, SPIN Selling, Customer Relationship Management, Leadership & Motivation, Interviewing Skills, IS Architecture in Reengineering Clients etc. Adept at conducting TNA & designing learning solutions, Jai Shankar has helped leading corporations in different growth areas where training intervention is necessary.