The Real Difference Between Authorised and Multi-Brand Service Centres

Every car owner knows the value of good service. It's not just about oil changes or washing off the dirt—it's about keeping your vehicle running smoothly, safely, and reliably. But when it comes time to book a service, one question often arises: should you go to an authorised service centre or a multi-brand service centre?

At first glance, both sound similar. Both take care of vehicles, offer skilled labour, and promise to get you back on the road. But there are differences. These are not dramatic, but they can influence your choice depending on your desire. Let's take a clear look without overcomplicating anything.

What Is an Authorised Service Centre?

An authorised service centre is tied directly to a car manufacturer and is generally officially connected to that company. Its technicians usually undergo training, which helps them familiarise themselves with specific models, features, and even brand updates. They often use tools and systems designed to match a particular vehicle brand. They also mostly use original spare parts. 

And What's a Multi-Brand Service Centre?

A multi-brand service centre doesn't represent just one car brand. Instead, it services vehicles of all types—hatchbacks, sedans, SUVs—from different companies.

These centres often have experienced mechanics who've worked on various vehicles. So, they come with knowledge of different models and engine types.

Multi-brand centres may offer more flexibility regarding spare parts. Depending on the customer's preference or availability, they might use original, aftermarket, or OEM-supplied components.

A Simple Breakdown of the Differences

Let's not get too technical. Instead, here's what usually sets the two apart in a practical sense:

1. Technician Training

Authorised centres: Technicians are usually trained by the manufacturer.

Multi-brand centres: Technicians have broader experience, often working on many brands.

Both have their strengths. The former knows your car inside out. The latter has a broader perspective.

2. Spare Parts

Authorised centres: Likely to only stick to original brand-supplied parts.

Multi-brand centres: Offer choices—original, OEM-grade, or alternatives based on cost and need.

This flexibility can make a difference if you're managing service costs.

3. Tools and Equipment

Authorised centres usually have company-approved equipment. Multi-brand centres may use a mix of standard tools that work across different vehicles. Both are generally well-equipped for everyday repairs.

What About Costs?

While pricing varies based on the repair and needs of your vehicle, authorised centres may charge more for parts and labour due to brand standards. Multi-brand centres often offer competitive pricing, especially for general maintenance or cosmetic repairs. But lower cost doesn't always mean lower quality—sometimes it's just about flexibility in part sourcing or simpler service models.

Convenience and Availability

Authorised centres may be fewer in number, especially in smaller towns. Multi-brand centres are often easier to find locally. Booking slots, pick-up and drop-off services, and even digital service tracking—both kinds of centres are now adopting these features. The experience can be pretty similar depending on where you go. 

For instance, platforms like ackodrive.com now provide centralised service experiences through ACKO Drve Service Centres. These include options like free pick-up and drop-off, real-time updates, and the use of genuine spare parts. Such services reflect how technology and convenience are shaping newer ways of car care.

Picking What Works for You

There's no single "better" option. It depends on your car's needs, budget, and age. An authorised centre might make more sense if your vehicle is new and within the warranty period. A multi-brand centre could be a good fit if your car is older or you want more budget control. In both cases, always check reviews, ask for service history documentation, and ensure the garage is transparent about the parts and repairs they offer.

Bottom Line 

Authorised service centres maintain different operational principles from multi-brand outlets, and their operational strategies differ from those of their ethical grounds. One follows a brand-specific path, while the other takes a broader, more adaptable route.

Your selection of a service facility remains open to change at any moment. Service standards determine which maintenance facility auto owners select between authorised franchises or multi-brand locations.

Choosing a service provider necessitates finding one that delivers high-quality services and trustworthy working practices. The quality of service at car brand network facilities and independent centres that accept all models relies on professional ability, transparent communication, and customer trust.