SIAM INSTRUCTOR LED WEB BASED TRAINING & EXAM,SIAM EXAM,SIAM PUN, PUNE

Summary
Service Integration and Management is a methodology used to manage multiple
service providers and to integrate them seamlessly to provide a single businessfacing
IT organization. The EXIN BCS SIAM™ Professional tests a candidate’s
knowledge and skills of the activities in the four stages of the SIAM roadmap. A
candidate who successfully completes the EXIN BCS SIAM™ Professional can
analyze, plan, build and inspect a multi-service provider environment.
This certification program is directed at professionals world-wide who have an
interest in SIAM best practices or who are already working with IT service
management processes. It is also intended for people in organizations that want to
implement service integration and management, providers that want to implement
and/or manage service integration and management and individuals who would like
to understand and/or work with Service Integration and Management in an
organization
Target Audience
• Service Managers and Practitioners
• Service Provider Portfolio Managers
• Process /Project / Program / Supplier / Change Managers
• Service Level / Business Relationship Managers
• Service / Process Architects
• Business Change / Organizational Changer Practitioners
• SIAM consultants.
Course Outline
Discovery & Strategy
Interpret the characteristics of governance in a SIAM ecosystem
 Differentiate SIAM governance roles
 Choose governance approaches for monitoring and measuring service
performance
 Analyze existing services, service groupings, service providers and the
market place
 Explain how to assess current capability.
 Classify the influences for deciding on the SIAM model and sourcing
approach.
 Interpret strategic drivers for SIAM.
 2 Differentiate critical success factors for SIAM.
 Describe the content of the business case and the transition project for SIAM.
Plan and Build
 Analyze organization specific service models and process models
 Select an appropriate sourcing approach and SIAM strategy.
 Describe detailed roles and responsibilities
 Select a performance measurement and reporting framework.
 Select a collaboration model
 Analyze contract considerations for SIAM.
 Describe the challenges for organizational change
 Differentiate between approaches for onboarding of services and service
providers.
 Analyze the most appropriate tooling strategy and integration methods for a
SIAM ecosystem.
Implement
 Choose between the big bang approach, and a phased approach
 Explain how to transition to the approved SIAM model.
 Choose ways to influence morale and motivation.
Run and Improve
 Analyze structural elements at different levels.
 Select appropriate mechanisms to address issues and improve provider and
integrator performance
 Apply audit and compliance mechanisms
SIAM Practices across the Stages
 Apply all SIAM practices for the Discovery and Strategy stage.
 Apply all SIAM practices for the Plan and Build stage.
 Apply all SIAM practices for the Implement stage
 Apply all SIAM practices for the Run and Improve stage.
Case Study
Mock Exams
Pre-Requisite
Candidate must be SIAM Foundation Certified
Exam Format
Examination type: Computer-based or paper-based multiple-choice questions
Duration: 90 Mins
Number of questions: 40
Pass mark: 65 % (min 26 from 40)

For more details contact SkillMetrix on 09373860017 or send mail to Amrita_C@SkillMetrix.com