Root Cause Analysis

Introduction:

Taiichi Ohno is known to have said that “having no problems is the biggest problem of all.”  He viewed problems not as a negative but as a “Kaizen opportunity in disguise.”  Whenever problems arose, he encouraged his staff to investigate the problem at the source and to ask ‘why’ five times about every matter.

In a series of events, where people are involved, mistakes happen.  Functional areas such as software engineering, industrial engineering or more general areas such as medicine, law, or sociology - these areas are composed by a series of events, involving people, process, machines, environment, and other items.  Undoubtedly, mistakes will happen. What typically happens in response to mistakes is that blame is thrown around, which builds resistance, then communication fails which could lead to project failure. The better approach is to identify the root cause of mistakes and attacking that, instead of what might be perceived as the cause: Perceived causes are most likely symptoms and not the root cause, in which case the problem was never really solved. This approach, more rigorous and long-lasting, to solving problems is called Root Cause Analysis. A Root Cause is a process factor which directly defines the reason for the problem when it is present and is having an influence on the process and its output.

Root Causes need to be considered at four different levels viz:

·         Product level,

·         Process of origin,

·         Previous process factors and at system level.

Some of the techniques of Root Cause Analysis that shall be discussed are:

·         Control Barrier Analysis,

·         Change Analysis, Cause and Effect Diagrams,

·         Five Whys,

·         Fault Tree Analysis,

·         Failure Mode Effect Analysis and

·         Pareto diagrams.

Contents

The workshop shall cover the following:

·         What are problems

·         How problems are communicated:  CREI statement

·         Types of problems and problem solving methods

·         Process view of problems

·         Isolating problems to their process of origin; establishing context for Root Cause Analysis

·         Levels of Root Cause investigation

·         Data collection/analysis tools to apply at each level of Root Cause investigation

·         Confirming Root Causes before applying solutions

·         Three possible solutions to each Root Cause

·         Getting the most out of Root Cause Analysis investigations

Who should attend?

The workshop is meant for engineers/ managers from planning, manufacturing, quality and service charged with the responsibility of both reactive and proactive problem solving in their own functional areas as well as across functions, design and development, sales and marketing.

Medium: English & Hindi

Course Information:

Investment (Donation): Rs. 3,400/- + Service Tax 14% per person.

Incentive: Rs. 3,200/- + Service Tax 14% per person for a group of Three or more Members from the same Organization.

Fees include participation, course material (Hard copies), Breakfast, Lunch and tea / coffee.

Cheques, DD, NEFT or net banking to be drawn in favour of ‘Indian Institute of Training & Development’ (IITD), Pune.

Registration Details:

√ Reserve your seats today giving details like: Name, Designation & Contact Numbers of the participants on E mail: iitdpune@gmail.com; rajiv@iitdpune.com or Call Rohan Mhatre on Mo: 83084 59802/ Rajiv Kolhe on Mo: 9822089898. Register NOW!

√ Advance payment of fees by DD/Cheque/Cash to be drawn in favour of ‘Indian Institute of Training & Development’. Please note our Service Tax No. BDNPK3328J SD001. PAN No. BDNPK3328J.

√ Participation fee is non-refundable/ non-adjustable against any other programme of IITD, but change in nomination(s) is accepted.

√ We request you to email us NEFT transaction details at EM:iitdpune@gmail.com

Certification:

Certificate of Participation would be provided to all the participants.