Integrating Customer Experience & Digital Strategies Summit 2018

80% of customers buying decisions by 2020 will be based on the experience they get not on the basis of Price or Product. 

Customer Experience and Digital Transformation is at the top of every business’s priority list. It concerns the CEO to the CMO and even the CIO. Emerging technology, changing consumer needs and effective use of customer data are critical elements to ensuring your CX Strategy is as powerful as possible in a competitive and digital landscape. 

To be a leader in the field of customer experience it is necessary to have the right culture, to listen to the market and to harness the power of digital. It is crucially important to discuss these issues together in order to share in-depth insight and knowledge to generate tools and methodologies to implement change.

If Customer Experience is important to you, can you afford to miss this must-attend conference?

Digital Strategies and Digital Transformation are playing the role of game changer.

We are excited to announce our fully immersive learning event Integrating Customer Experience and Digital Strategies summit which give insights on how these strategies would help reach the ultimate Goal of Delighting Your Customers and build loyal long term trust and relationship.

Learn from and share your experiences with CX, Digital Strategies experts and engage in presentations, roundtable and workshop sessions with your peers to delve into topics of most importance to you.

Discussions that makes it a Not to miss Summit:

• CX + EX – Why, What and How? Cultural and Organizational shifts in Mindset
• Reaching the stage of Customer Delight: Core pillars
• Customer Trust: Ensuring Data Transparency and Privacy
• Digital Transformation and its opportunities for Differentiating CX
• Digital Transformation and its opportunities for Differentiating CX
• Becoming Agile and Creating an Omni-Channel Mobile CX for high performance
• Delivering a Transformational Product Experience – Business, Technology and Design
• Workshop: How to Use Storytelling to Connect with Your Customers
• Roundtable sessions

1.                   Customer Communication with Digital Conversations

2.                   Embrace Automation to Ensure Excellent Customer Experience

3.                   Create powerful Digital Customer Experience

4.                   Improve the Customer Journey Using Digital, Data & Analytics

Join leading Customer Experience and Digital Strategies professionals in India to learn, network and share your journey of Customer Experience

The Customer Experience and Digital Strategies Summit takes place on 26th October, 2018, at Westin Garden City, Mumbai.