Effective Communication Skills

Description:

Individual and team success depends upon the ability of individuals to communicate with others, face to face, as well as virtually. Every interaction with another person determines how you are perceived and every interaction is an opportunity to develop trust and exert positive influence. Whether presenting one to one or to an audience of one thousand, conveying information to a project team or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives.

 

This workshop develops your ability to focus on your outcome, tune in to your audience and develop your message for clarity and impact.  This workshop helps people communicate effectively, appropriately and clearly in all situations. This is a great course for everyone as the benefits can have a positive effect on every aspect of their life. Learn to understand how you communicate, how others communicate and adjust to meet their needs. 

 

Contents:

The following outline highlights some of the day long program’s key learning points. Many other points will be covered based on the participants’ interactions.

 

·         Ice Breaking Session

·         Participant Introduction (Creative Methods)

·         Concept Introduction

·         Business Communication: Challenges & Benefits

·         Process of Communication ( Flow Chart)

·         Verbal Communication (Short Video)

·         Non Verbal Communication

·         Body Language

·         Activity based on understanding and implanting communication skills which energizes participants.

·         Role Play Session (to understand nuances of effective communication)

·         Communication Etiquettes

·         Personal Interactions

·         Telephone Interactions

·         Business Emails

 

Takeaways:

The participants will be able to –

·         Recognise the importance of effective communication in various situations.

·         Identify listening as an active, constructive process and effectively practice active listening

·         Discuss the importance of communication

·         Review the basics of adult communication

·         Analyze the non-verbal component of communication

·         Assimilate the importance of listening

·         Illustrate the significance of being assertive

·         Explore the necessity of being open to others’ ethnicity

·         Use positive statements to lead people towards positive actions.

 

Who will benefit? 

Working professionals in any sector. Aspiring Youngsters, Managers and Professionals.

After all, improved communications lead to better working environment and hence are a direct link to better productivity.

 

Medium: English & Hindi.

 

Course Information:

 

Investment (Donation): Rs. 2,400/- + Service Tax 14.5% per person.

 

Incentive: Rs. 2,200/- + Service Tax 14.5% per person for a group of Three or more Members from the same Organization.

 

Fees include participation, course material (Hard copies), Breakfast, Lunch and tea / coffee.

 

Cheques, DD, NEFT or net banking to be drawn in favour of ‘Indian Institute of Training & Development’ (IITD), Pune.

 

Registration Details:

√ Reserve your seats today giving details like: Name, Designation & Contact Numbers of the participants on E mail: iitdpune@gmail.com; rajiv@iitdpune.com or Call Rohan Mhatre on Mo: 83084 59802/ Rajiv Kolhe on Mo: 9822089898. Register NOW!

 

√ Advance payment of fees by DD/Cheque/Cash to be drawn in favour of ‘Indian Institute of Training & Development’. Please note our Service Tax No. BDNPK3328J SD001. PAN No. BDNPK3328J.

 

√ Participation fee is non-refundable/ non-adjustable against any other programme of IITD, but change in nomination(s) is accepted.

 

√ We request you to email us NEFT transaction details at EM: iitdpune@gmail.com

 

Certification:

Certificate of Participation would be provided to all the participants.