At PSAI, our mission is to help professional speakers attain excellence in the business of professional speaking.
Our upcoming 'PROFESSIONAL SPEAKERS DEVELOPMENT' Series aims to further help our members dig deep into a topic of relevance and build up on the competencies for Professional Speakers. The series is based on the 8 competencies of a Professional Speaker.
This month's Master Class is based on the 'Product Development' competency.
Our second speaker of the series is Nienke Bloem; CCXP CSP is often called THE Customer Experience Expert. She is a global keynote speaker and CX educator that inspires and guides international audiences with best practices and proven methodologies. She is one of the 14 global Recognized Training Partners of the CXPA and seen as a world leader when it comes to Customer Experience Management.
Here are the learning objectives of the second masterclass in the series.
- Formulate what problems your customers face and identify their needs, when it comes to your ‘topic’
- Lean the Ascending Transaction Model – which Nienke calls her Product Eco System
- Identify the gaps in your own Product Eco System
- Formulate one action to build your Product Eco System. So you can grow the value for your customers and grow your business.
This is FREE for PSAI Members. In case you are not a member of PSAI, and wish to attend this event, you can. Click on the link to register for this event.
Date: 26th August, 2021
Time: 6.30 PM to 8.30 PM