Balanced Scorecard Certification - Public / Open Training @Chennai

Jul 21 - 22 '15 | 09:00 AM (IST)

Event Information

eXample Consulting Group's "Strategy and Analytics" Public programs benefit professionals who wish to acquire competencies in "Strategic Thinking and Action", create and implement customer and business centric performance measurement and management programs leveraging world class frameworks namely Strategic Management, Net Promoter Score (NPS), Balanced Scorecard (BSC) and Predictive Business and Data Analytic models.

Course Outline

Introduction

Balanced scorecard concept and origin
Introduction to performance management and measurement
Definitions
BSC – Purpose, Drivers and Differentiators
Sample BSC performance measures

Balanced Scorecard Design

Develop Strategic Themes and Strategic Results
Develop Strategic Objectives and strategic success drivers
Strategy mapping
Derive Strategic Performance Measures, Targets, and Thresholds
Develop Strategic Initiatives
Define Criteria for Selecting Initiatives

Balanced Scorecard Implementation

Implementation issues
Aligning strategy and processes throughout the organization
Collect, verify and validate performance data
Software options for managing performance information
Developing the communication plan
Cascading the scorecard
Employee motivation
Linking strategy to resource decisions

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Balanced Scorecard Certification - Public / Open Training @Chennai

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