United Airlines offers a 24-hour booking policy, allowing for free changes or cancellations within 24 hours of booking, provided the booking was made at least one week before the scheduled departure. For Basic Economy tickets, cancellations are permitted within 24 hours of booking, and a refund may be available if canceled at least one week before the flight. Otherwise, refunds and changes are subject to specific rules and potential fees, depending on the type of ticket and timing of the request.
Here's a more detailed breakdown:
24-Hour Booking Policy:
Applies to tickets booked at least one week in advance.
Allows for free changes or cancellations within 24 hours of booking.
Refunds are credited back to the original form of payment.
Basic Economy Tickets:
Cancellations are allowed within 24 hours of booking as long as it's at least one week before the flight.
Cancellations after the 24-hour window result in a travel credit, not a refund.
Other Tickets and Cancellations:
Refunds for tickets purchased with a credit card are typically processed within seven business days.
Other refunds may take up to 20 business days to process.
Future flight credits are issued for cancellations or changes to a less expensive flight.
These credits can be used for future United, United Express, or partner-operated flights.
Important Considerations:
Be aware of potential fare differences when making changes.
Check your baggage status if you change flights.
Consider using the "My Trips" section on United.com or the United app to manage your booking.
For award tickets, you can request a redeposit of your miles when canceling, but there may be fees for no-shows.
You can also claim compensation for flight disruptions, such as cancellations or delays, through the Customer Care form.

