- ITIL® refers to Information Technology Infrastructure Library™.
- ITIL® is the most widely accepted approach to IT service management in the world.
- ITIL® is a best practice framework that has been drawn from both the public and private sectors & describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).
- ITIL®was developed in the 1980s and 1990s by CCTA (Central Computer and Telecommunications Agency, now the Office of Government Commerce, (OGC), under contract to the UK Government.
- Since then, ITIL®has provided not only a best practice based framework for IT management, but also an approach and philosophy shared by the people who work with it in practice.
- From January 2014 onwards, the IPR for ITIL® is owned by AXELOS Ltd.
- ITIL®has now been updated twice since inception. First time in 2001, version 2(V2) of ITIL® was released. The Service Support and Service Delivery books were the core focus of ITIL®. Second update of ITIL® was published in year 2007 – Version 3 (V3). This adopted more of a lifecycle approach to service management, with greater emphasis on IT business integration. The latest version of ITIL®, released in July 2011, is often called ITIL® 2011 or ITIL® V3.
ADVANTAGES OF ITIL®CERTIFICATION
- Manage business risks for your services
- Minimize service disruption
- Benchmark services and maximize return on Services
- Support the marketing and consumption of your services
- Ensure the quality of services matches customer needs and expectations
- Ensure the business and your customers are not affected by unexpected service failures
- Support business change at the speed at the speed your customer needs while ensuring stable and low-risk environment
- Build and maintain positive business relationships with customers and improve customer satisfaction
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