Organizer Info
ITIL Foundation Certification Training Bengaluru Jan 17-18 | Event in Bengaluru | Townscript

ITIL Foundation Certification Training Bengaluru Jan 17-18

Jan 17 - 18 | 09:00 AM (India Standard Time)
Organizer Info

Event Information


  • ITIL® refers to Information Technology Infrastructure Library™.
  • ITIL® is the most widely accepted approach to IT service management in the world.
  • ITIL® is a best practice framework that has been drawn from both the public and private sectors & describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).
  • ITIL®was developed in the 1980s and 1990s by CCTA (Central Computer and Telecommunications Agency, now the Office of Government Commerce, (OGC), under contract to the UK Government.
  • Since then, ITIL®has provided not only a best practice based framework for IT management, but also an approach and philosophy shared by the people who work with it in practice.
  • From January 2014 onwards, the IPR for ITIL® is owned by AXELOS Ltd.
  • ITIL®has now been updated twice since inception. First time in 2001, version 2(V2) of ITIL® was released. The Service Support and Service Delivery books were the core focus of ITIL®. Second update of ITIL® was published in year 2007 – Version 3 (V3). This adopted more of a lifecycle approach to service management, with greater emphasis on IT business integration. The latest version of ITIL®, released in July 2011, is often called ITIL® 2011 or ITIL® V3.


  • Manage business risks for your services
  • Minimize service disruption
  • Benchmark services and maximize return on Services
  • Support the marketing and consumption of your services
  • Ensure the quality of services matches customer needs and expectations
  • Ensure the business and your customers are not affected by unexpected service failures
  • Support business change at the speed at the speed your customer needs while ensuring stable and low-risk environment
  • Build and maintain positive business relationships with customers and improve customer satisfaction

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+91 9908496350, +91 9611922110

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