How to communicate in our work place and manage the potential conflict

Objective:

Communication plays an important role to help new managers in building confidence in their team members, maintaining team dynamics and resolving the future potential conflicts which may occur in their team. Hence, it is very important for any manager to learn the art of communication which will make them an effective communicator who will foster a positive and productive team culture with their diverse stakeholders.

We are also extending a special invite for HR professionals to attend this program free of cost, giving them first-hand exposure to the quality and value of our workshops. please mail you company issued id card along with your linkdIn profile link on Upasanachaudhary@mes.ac.in to receive your free pass after verification.

Modules to be Covered (1 Day | 6 hours):

1. Communication Essentials for Managers

• Assertive communication vs. aggressive/passive tone

• Active listening for better leadership

• Giving feedback without triggering defensiveness

2. Managerial Conversations & Difficult Dialogues

• Performance correction conversations

• Navigating disagreements with seniors and peers

• Using neutral language and diplomacy

3. Emotional Intelligence in Team Settings

• Managing emotions under pressure

• Building trust through empathy

• Coaching through conflict

4. Understanding Managerial Conflict

• Types & sources of conflict in teams

• Role of a manager in mediating disputes

• Identifying conflict styles (Thomas-Kilmann model)

5. Conflict Resolution Techniques

• Step-by-step conflict de-escalation model

• How to handle interpersonal and cross-functional conflicts

• Conflict resolution role-play with real-world workplace scenarios

6. Group Activity & Case Discussion

• Team-based conflict simulation

• Reflection and feedback on communication styles

• Creating a personal action plan as a new leader