Online Training in Excellence in Customer Service

Introduction:

Institute of HRD will be hosting an Online training on Excellence in Customer Service for the benefit of Sales, Marketing, Customer Care, HR, & Admin Professionals.  The details of the workshop are as follows: 

Workshop Contents:

• What is Excellence?
• What is Excellence in Customer Service?
• Benefits of Excellent Customer Service
• Qualities of Customer Service Professionals
• Know your customers
• Customer Service
• Customer Service Vs Customer Experience
• Understanding customers’ needs
• Building rapport with customers
• Handling customer complaints.
• Customer Retention.
• Creating long-term relationships with Customers
     
  

Resource Person:

Dr Siraj is the Founder Director of, Institute of HRD. He is a Rank Holder in Engineering from Mysore University. He holds an M.B.A in Human Resources Management. He has designed and successfully conducted a wide range of training programmes for MNC’s Private and Public sector enterprises. He was the Vice President-South of Indian Society for Training & Development, during 2001-2002. Dr Siraj has personally conducted a training programme for many organizations which include ITC Infotech, Siemens, Larsen & Toubro Ltd., ABB Ltd., Ranbaxy Laboratories, and many more. He is a member of Toastmaster International, U.S.A, since 1992.